Privacy policy
Kalcho The Culture ("we", "us", "our") operates the website www.kalchotheculture.com and provides products and services through our online store (the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Store name: Kalcho The Culture
Website: www.kalchotheculture.com
Email: kalchotheculture@gmail.com
Phone: +43 664 165 9066
Location: Vienna, Austria
For the purposes of applicable data protection laws (including GDPR, where applicable), Kalcho The Culture is the data controller of your personal information.
2. Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
a) Contact and identity information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
b) Order and transaction information
- Products viewed or purchased
- Cart and checkout activity
- Payment status and transaction details
- Returns, refunds, and exchanges
c) Account information (if applicable)
- Login credentials
- Account preferences
- Saved addresses and order history
d) Communication information
- Messages you send us via contact forms, email, social media, or customer support
e) Technical and usage information
- IP address
- Browser type and version
- Device type
- Referring pages
- Time spent on pages
- Website interactions (clicks, pages visited, etc.)
f) Marketing and analytics information
- Email marketing interactions (opens, clicks) if you subscribe
- Advertising and analytics data collected via cookies/pixels (where enabled)
3. How We Collect Personal Information
We collect personal information:
- Directly from you (when you place an order, subscribe, contact us, or create an account)
- Automatically through our website (cookies, analytics tools, server logs, pixels)
- From Shopify (our ecommerce platform provider)
- From service providers and partners (e.g. payment processors, shipping partners, print-on-demand/fulfillment partners)
- From social media or marketing platforms if you interact with our ads or pages
4. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill orders
- Confirm payments and provide invoices/order updates
- Arrange shipping, delivery, returns, or refunds
- Provide customer support
- Communicate with you regarding your order or inquiries
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Comply with legal and tax obligations
- Send marketing emails or promotions (only where permitted and/or with your consent, where required)
- Measure and improve advertising performance
5. Legal Bases for Processing (EEA/UK, where applicable)
If you are located in the EEA/UK, we process your personal information under one or more of the following legal bases:
- Performance of a contract (e.g. processing your order)
- Compliance with legal obligations (e.g. tax/accounting requirements)
- Legitimate interests (e.g. fraud prevention, site improvement, business operations)
- Consent (e.g. email marketing or non-essential cookies, where required)
6. How We Share Your Personal Information
We may share your personal information with trusted third parties only as needed to operate our business, including:
- Shopify (store hosting, checkout, ecommerce infrastructure)
- Payment processors (to process payments securely)
- Shipping and delivery providers (to deliver your orders)
- Fulfillment / print-on-demand partners (to produce and ship products)
- IT, analytics, and marketing providers (e.g. website analytics, email marketing tools, advertising platforms)
- Professional advisors (accountants, legal advisors), where necessary
- Authorities or regulators, when required by law
We do not sell your personal information in exchange for money.
However, if you use our website, some information may be shared with advertising/analytics partners (for example through cookies or pixels) for measurement and personalized advertising, where applicable and permitted by law.
7. Shopify and Third-Party Services
Our store is hosted on Shopify. Shopify processes certain personal information to provide and improve the ecommerce platform and checkout services.
We may also use third-party tools and service providers (for example, fulfillment partners, payment services, analytics, email marketing, or advertising platforms). These providers process personal information under their own privacy policies and applicable data protection obligations.
8. International Data Transfers
Your personal information may be processed in countries outside Austria or the European Economic Area (EEA), including by Shopify or our service providers.
Where required by law, we take steps to ensure appropriate safeguards are in place for such transfers (for example, Standard Contractual Clauses or equivalent legal mechanisms).
9. Data Retention
We keep personal information only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Complete transactions and customer support
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and legal requirements.
10. Your Rights (EEA/UK and other applicable jurisdictions)
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Restrict or object to certain processing
- Withdraw consent (where processing is based on consent)
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise your rights, contact us at: kalchotheculture@gmail.com
We may need to verify your identity before processing your request.
11. Marketing Communications
If you subscribe to our emails, we may send you updates, product drops, promotions, or brand news.
You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us at kalchotheculture@gmail.com.
Even if you opt out of marketing emails, we may still send transactional emails related to your orders (e.g. order confirmations, shipping updates, refunds).
12. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Make our website function properly
- Remember preferences and cart activity
- Analyze website traffic and performance
- Improve user experience
- Support marketing and advertising (where enabled)
You can control cookies through your browser settings. If required by law, we will request consent for non-essential cookies.
13. Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law in your jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.
15. Third-Party Links
Our website may contain links to third-party websites or platforms (for example social media pages). We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to read their privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be posted on this page with an updated "Last updated" date.
17. Contact Us
If you have questions about this Privacy Policy or how we process your personal information, please contact us:
Kalcho The Culture
Email: kalchotheculture@gmail.com
Phone: +43 664 165 9066
Location: Vienna, Austria